A rug has to feel right in your room. If it doesn't, you can return any ready-to-ship rug within 30 days of delivery.
How to return a rug
- Email contact@yassrugs.com with your order number within 30 days of delivery.
- We reply with the return address and packing instructions.
- Roll the rug (do not fold it), wrap it, and ship it back with a tracked service.
- When the rug arrives in the same condition it left, we refund the full price of the rug to your original payment method within 5 business days.
Costs
- Return shipping is paid by the customer. Rugs are heavy, so ask us first: we can often get you a better rate.
- Import duties paid on the original shipment cannot be recovered from customs and are not refundable.
- If a rug arrives damaged or different from its listing, we pay all return costs and refund you in full. Please send photos within 48 hours of delivery.
Custom rugs
Custom rugs are woven to your measurements, so they cannot be returned. Before a custom rug ships, we send photos of the finished piece for your approval.
Condition
Returned rugs must be unused, clean, free of pet hair, odors and stains, and returned with any tags or certificates included.